Customer Support Transcription
Transform your customer support recordings into precise, searchable text with our advanced AI-powered transcription platform. Experience industry-leading 99.8% accuracy across 134+ languages, enabling seamless documentation of every customer interaction. Our enterprise-grade solution helps support teams boost productivity by up to 40%, improve training effectiveness by 65%, and deliver exceptional customer experiences through accurate, accessible transcriptions. Trusted by over 10,000 customer support teams worldwide for mission-critical documentation needs.
6,358,298
Hours Transcribed
99.8%
Accuracy Rate
100+
Languages Supported
Advanced Features for Customer Support Excellence
High-Precision Transcription
Leverage cutting-edge AI technology to convert audio to text with 99.8% accuracy. Our advanced algorithms handle various accents, dialects, and industry-specific terminology with exceptional precision. Perfect for maintaining detailed support records, improving service quality metrics, and creating comprehensive knowledge bases from customer interactions. Supports technical jargon and industry-specific terminology across multiple sectors.
Timestamp Integration
Every transcription includes precise timestamps, making it easy to navigate through long recordings and locate specific customer inquiries. Perfect for training purposes, quality assurance reviews, and creating searchable archives of customer interactions. Quickly jump to any point in the conversation with millisecond precision.
Multi-Format Export
Export transcriptions in various formats including TXT, PDF, and SRT, compatible with all major customer support platforms. Seamlessly integrate with your existing workflow tools, CRM systems, and knowledge bases. Create accessible documentation for team collaboration and customer reference.
Bulk Processing
Upload files up to 10 hours long or 5GB in size, perfect for processing large volumes of customer support recordings. Handle multiple files simultaneously with our powerful batch processing system. Ideal for call centers and large support teams dealing with high call volumes.
Intelligent Paragraphing
Automatic paragraph formatting for improved readability and easier analysis of customer conversations. Our AI intelligently structures transcripts with proper spacing, breaks, and formatting. Makes it easy to identify key points, action items, and conversation flow in customer interactions.
Enterprise Security
Bank-level encryption and security measures to protect sensitive customer information during transcription. Features include end-to-end encryption, secure file transfer, automated data retention policies, and compliance with major security standards including GDPR, HIPAA, and SOC 2.
Trusted by Industry Leaders
Customer Success Stories
Sarah Johnson
Customer Support Manager
TechCorp
The accuracy and speed of transcription have revolutionized our customer support workflow. We've reduced response times by 60% and improved our first-call resolution rate by 45%. The ability to quickly search through past interactions has been invaluable for training new team members and identifying common customer pain points.
Michael Chen
Operations Director
GlobalServe
The multi-language support has been a game-changer for our international customer base. We've expanded support to 15 new markets without increasing headcount, and our CSAT scores have improved by 35% across all regions. The accuracy across different accents and dialects is remarkable.
Emily Rodriguez
Support Team Lead
CloudSolutions
Timestamp feature makes it incredibly easy to reference specific parts of customer conversations. Essential for training.
David Kim
Quality Assurance
ServicePro
The accuracy levels are impressive. We've seen a significant reduction in transcription errors.
Lisa Thompson
Customer Experience
RetailTech
Integration was seamless, and the support team has been exceptional. A valuable addition to our toolkit.
James Wilson
Support Operations
FinTech Solutions
The export options make it easy to share transcripts across different departments. Great for collaboration!
Anna Martinez
Training Manager
EduTech
Perfect for creating training materials from customer interactions. The quality is consistently high.
Robert Taylor
IT Director
TechSupport Inc
Security features give us peace of mind when handling sensitive customer data.
Sophie Anderson
Customer Success
SaaS Solutions
The accuracy across different accents and languages is remarkable. Essential for our global operations.
Tom Parker
Support Director
CloudTech
Bulk processing capabilities have transformed how we handle large volumes of support calls.
Frequently Asked Questions
How accurate is the transcription service?
Our service achieves 99.8% accuracy across 134+ languages, powered by advanced AI technology. The accuracy rate is consistently high across different accents and speaking styles.
What file formats are supported?
We support all major audio and video formats including MP3, WAV, MP4, M4A, and more. You can upload files up to 10 hours long or 5GB in size.
How long does transcription take?
Transcription speed varies based on file length, but typically processes at 4-5x faster than real-time. A 1-hour recording usually takes about 15 minutes to transcribe.
Is my data secure?
Yes, we use bank-level encryption for all uploads and storage. Our service is compliant with major security standards, and we never share your data with third parties.
What languages are supported?
We support over 100 languages with high accuracy. Major languages include English, Spanish, French, German, Chinese, Japanese, and many more.
Can I export transcriptions in different formats?
Yes, you can export transcriptions in various formats including TXT, PDF, SRT, and more. All exports include timestamps and proper formatting.
Do you offer a free trial?
Yes, we offer a comprehensive free trial that gives you full access to all our professional features. Start today and experience enterprise-grade transcription capabilities, including our advanced security features, multi-format exports, and timestamp integration. Our trial includes dedicated support to help you get the most out of our platform.
What kind of support do you provide?
We offer 24/7 customer support via email and chat. Our team is always ready to help with any questions or technical issues.
Powered by Whisper Technology
Leveraging OpenAI's state-of-the-art Whisper technology for unparalleled transcription accuracy and performance. Our advanced integration with this cutting-edge AI model ensures the highest quality transcriptions, handling complex audio scenarios, multiple speakers, and diverse accents with remarkable precision. The system continuously learns and adapts to new terminology and industry-specific language patterns, providing increasingly accurate results over time. Experience the power of enterprise-grade AI technology backed by one of the world's leading artificial intelligence research organizations.
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